Orders & Shipping
When will my order ship?
Orders placed before 12p noon CST will ship same day. If an order is placed on Friday afternoon, the next business day is Monday.
How long does it take to get my products?
If your order is placed before 12p CT Monday through Friday, it will ship same day. Thereafter, it can take up to 5 business days to receive your order.
How much does shipping cost?
Shipping is a flat rate of $15. Orders over $75 ship for free.
Do you ship internationally?
If you wish for an order to be shipped internationally, please reach out to shop@xoxoboutiqueoxford.com prior to ordering.
Can I cancel my order?
If you wish to cancel your order, please reach out to shop@xoxoboutiqueoxford.com within 1 hour of ordering. If your order has already shipped, it cannot be cancelled and you must go through the returns process.
Returns, Refunds & Exchanges
Do you offer refunds or returns?
No refunds are given on merchandise returns; however, merchandise may be exchanged or returned for store credit within 10 days of receiving your item based on the tracking information.*
You can reference our Refund policy for more details.
*If the item was a gift over the holidays that needs to be returned or exchanged, the item may be exchanged or returned for store credit within 15 days after December 25th (Christmas Day).
*Gift cards / store credit is valid for 1 year from the date of issue.
How long after I complete a purchase can I ask for a refund?
Merchandise may be exchanged or returned for store credit within 10 days of receiving your item based on the tracking information.
Who pays the shipping costs in the case of a return / refund?
All shipping costs (including the return shipping) are handled by the customer.
How do I exchange an items for a different size?
Please return your item to us and, once your refund has been processed, you can simply repurchase the item in the correct size / color / etc.
Get in touch
Have questions about your order or a general inquiry?